Signing in

You reach the Platform at its sign-in page with your email and password. If your account is fully verified you'll also enter a one-time code. This page covers signing in, creating an account, two-step verification, recovering a password, and signing out.

Sign in

  1. Open the Platform sign-in page.
  2. Enter your Email address and Password.
  3. To stay signed in longer on this device, tick Stay connected.
  4. Click Next.

You land on your dashboard — or, if two-step verification applies, on the code screen (next task).

Note — If the details are wrong you'll see Incorrect email address or password. Never share your credentials — invite the other person as a team member instead.

Sign in with a verification code

When both your email and phone are verified, sign-in asks for a one-time code.

  1. After Next, check your email for the code.
  2. Enter it in Code received, then click Next.

You're signed in and taken to your dashboard.

Note — You can request the code by SMS instead after a short wait. A wrong or expired code shows Please check the code or The code has expired — request a new one and try again.

Create an account

  1. On the sign-in page, click the Sign up link.
  2. Enter your Last name, First name, Email address and Password, then click Next.

Your account is created and you're signed straight in. The first time, you may be asked to verify your email and phone before continuing.

Important — Use at least 8 characters with an uppercase letter, a lowercase letter, a digit and a symbol. Your name and email can be edited later from your profile.

Reset a forgotten password

  1. On the sign-in page, click Forgotten password?.
  2. Enter your Email address, then click Continue.

If the address matches an account, a recovery link is emailed to you.

Note — If you just asked for one, Please wait before making a new request appears — wait a moment before retrying.

Set a new password

  1. Open the recovery link from your email.
  2. Enter the Code received, then click Continue.
  3. Enter your New password, Confirm the password, then click Continue.

You'll see Your password has been successfully reset. You can now log in, and your other sessions are signed out.

Note — Use at least 8 characters with an uppercase letter, a lowercase letter, a digit and a symbol. If the two entries differ you'll see The passwords are not the same.

Sign out

Use the sign-out control in the Platform header to end your session and return to the sign-in page.